Keller Williams Greater Downtown is entering a new chapter defined by proven performance and people-centered leadership. Ranked among the region’s top-performing real estate brokerages, the office consistently leads in closed units, sales volume, and per-agent production, with average agent earnings exceeding $100,000 annually. Co-Team Leaders Jessica Borden and Robert Wills—featured in the December 2025 issue of Chattanooga Real Producers Magazine, step forward to guide the next phase of growth, bringing complementary strengths shaped by years of experience inside the business. 

Jessica’s journey began at Keller Williams Downtown Chattanooga in 2011, where she grew from an administrative role into executive leadership. Known for her clear communication and operational insight, she is passionate about removing obstacles for agents through strong systems, training, and innovative tools by initiating a monthly AI Mastermind designed to aid agents work smarter while staying relationship-focused.

Alongside her, Robert brings steady guidance, strategic thinking, and a deep commitment to mentorship. With a background in education, retail management, and more than a decade in real estate, he understands how trust-driven supervision fuels long-term success. A producing agent for over six years, he remains closely connected to the realities agents face, ensuring decisions are grounded in real-world experience. 

Together, they are building on a solid legacy established by past leadership, including General Manager Hope Brazzell, while sharpening the office’s focus on agent development, culture, and sustainable growth. Their shared vision is simple yet powerful: create a high-trust, high-opportunity environment where agents can build purposeful businesses and lives by design.

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